What Do People Expect from High-Quality Hotels?

Most people will agree that staying in a hotel is one of the best parts of traveling. However, not all hotels offer the same level of aesthetics and function. If you are going to pay more to stay in a high-quality hotel, you naturally want to receive better services. So, what do people actually expect from a high-quality hotel?

Simple Booking

When you’re ready to book your hotel room, you want the process to be easy. Most high-quality hotels offer multiple ways to book a room, such as through an online website, via phone, or even with a travel agent.

Personalized Service

Where many hotels lack is in the service area. When you walk into a hotel, you expect to be greeted by a front desk agent. Maid service should be attentive and your room should be fully stocked with everyone you need for a relaxing stay. Great hotels will take this a step further by providing your preferred shampoo, extra pillows, and the delivery of breakfast to your room in the morning.

Storage for Valuables

Many people travel with certain valuables, such as jewelry. When you leave your hotel room to go sightseeing or attend an event, you don’t want to worry that someone is going to steal these valuables from your room. Having secure storage, such as an in-room safe, can provide guests with peace of mind.

Knowledgeable Staff

A hotel’s staff is its best asset. High-quality hotels tend to have staff that are highly knowledgeable about not just the hotel, but the surrounding area. The staff at a hotel should be able to point you in the direction of the nearest restaurants, show you how to use the air conditioner in your room, and provide you with resources about local things to do and see.

24-Hour Room Service

Not all hotel guests operate on the same schedule. It is important that hotels offer services around-the-clock to accommodate these guests. This means having room service available 24 hours a day. The hotel room service menu should also include a variety of items that will oblige all types of diets.

Plush Spa Robes

There’s nothing quite like walking into a sparkling clean hotel room and finding a soft, push robe waiting for you. Whether you want to sit out on your private patio, lounge by the pool, or use the hotel property’s spa, a plush robe is an excellent addition to any high-quality hotel.

On-Site Services

Many lavish hotels offer a range of services for both adults and children. Some of these popular services include 24-hour fitness centers, referral services, social lobby, concierge, laundry, unpacking and packing services, and kid-friendly services like game rooms and onsite daycare.

From luxury bedding to amazing landscape views, it is not hard to distinguish a high-quality hotel from an amateur one. Hotel guests expect a certain level of quality for their money and if they do not get it, these hotels can suffer from poor reviews and a declining reputation. High-quality hotels aim bring guests the comforts of home and so much more.

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How to Offer Best Customer Service

customerBusiness such as Alexandria Tow Truck has risen very fast because of exceptional customer service. For any business to stand above the competition, it must offer differentiated products and services as well as superior customer services. Excellent customer services create the required customer loyalty. When you offer excellent customer services, you create customers who are willing to refer your business to friends, colleagues, and family.

To provide excellent customer service, you must start with having a genuine desire to excite and delight your customers and think beyond products and services. You need to consider how to create a cumulative experience for your customers when they visit your website or store.


Here are sure ways you can use to offer excellent customer services;


Know your products and services

You will not be able to make sales and offer excellent customer services if you don’t know your products and services. Ensure that your staff understands the in and out of the products you are offering. Be aware of the most common questions customers are likely to ask and have the answers in your fingertips.


Be friendly

Any great customer service starts with a smile. When you are in a face-to-face situation with a customer, you need to give them a warm reception, followed by a great smile, and you welcome them. That is the very first thing a customer would like to hear when they meet you. Even when you are handling customer service over the phone, you can even put a smile over the call. Trust me it will be noticed.


Say Thank You

Thank YouDo not underestimate the power of gratitude. When customers shop at your store, it is very important to express gratitude by telling them to thank you. Regardless of the type of business you are involved in, it is very important to say thank you after every transaction, as it is one of the most important habits of cultivating a memorable customer experience.


Staff training

Staff training plays a big role in ensuring your customers are satisfied. Your staff should understand the way they should talk to customers, handle complains and solve related problems. You need to provide employee training that gives your staff the tools needs to ensure the success of customer service.



It is very important to show respect. This is because customer service can sometimes involve emotions, and it is very important to ensure that you offering service to your customers in the most effective and respectable manner. Listen to customers to understand them, and offer them the services they need to their satisfaction.


Be Responsive

There is nothing worse than being non-responsive to a customer in dealing with issues that they need to be resolved. It is very important that you respond quickly to all customer concerns and inquiries. When customer inquiries are not answered, customers feel ignored. Additionally, you can ask for feedback from your customers. You will be surprised by how customers feel about your product or services. Customer feedback comes in handy towards improving business products and services.

How to Create a Brand for Your Business

brandBranding is one of the most important aspects of any business. An effective brand strategy is very important in giving you an edge in the ever-increasing competitive market. Your brand is simply your promise to your customer. It tells them what they can expect from your services or products and this creates a difference in your offerings from your competitors. The brand defines your business identity and it is very important to curate it in a manner that brings forth consistency.

Your business brand should be present in every aspect of your business. It can be overwhelming when trying to figure out where to start building your brand. When looking forward to building a brand, here are vital things you must put into practice.


Get involved with the community

Embracing your local community can be an invaluable asset towards realizing your business. As a local company, you will place yourself in a better position put the face of the company to the community. This means you will be humanizing your brand and products, which is something many organizations struggle with. Thinks about connecting your business to others small businesses that are involved with community work.


Social Media consistency

You need to make your social media accounts consistent across different channels. Doing so presents an excellent opportunity to distinguish your brand across various platforms. You need to implement a cohesive voice and visuals that ensures that all your followers, as well as potential customers, are meeting the consistency and the reliability they need.



A well-maintained business blog can have a lot of benefits. These benefits may include increase business exposure and improved SEO. It can be an effective way to develop your brand. Blogging is an effective way to communicate the intent and personality of your brand.  You need to make your posts easy to read. Add images and others visuals and do not be afraid to integrate the necessary humor that can get readers captivated. This about ways of increasing conversation and engagement with your users.

Identify a niche

Irrespective of the business you do, you need to identify a niche that and establish your authority in it. Offer products that appeal to the unique needs of your customers. It can be a strategic move to advance your business and ensure that you maximize the money and effort that you invest in various outreach programs. When you narrow your focus, it means that you will be putting your energy on things that really matter rather than extending it on the broad aspects of things that do not matter. You need to fine tune your marketing and focus on certain products and services.


Great customer service

You need to provide a great customer service as this is an integral part of any strong business brand. When you create a satisfied customer, you create a loyal customer who is willing to be a brand ambassador for your business. You need to be relevant and responsive to your customers as this works towards strengthening your reputation and giving your brand a positive outlook. Think about optimizing your website with features that create the relevant customer experience.







How to make it in the Hospitality Business

massagePeople are always in the hunt to break into the luxurious and profitable hospitality industry. But now that there is too much competition in any business, how do you set the mark ahead of the park? When running a hotel business, you need to know your products and understand who your target market is. Expanding your network can be a challenging task. If you are in the hospitality industry, it is very important to network and connects with like-minded people who can help you with your goals.

Here are important tips and tricks that can help you make it in the hotel industry.


Build strong brand awareness

It is very important to create a strong and prominent brand within the hotel industry. You need to produce powerful content such as a well-designed website that communicates your brand. To become an active member in the industry, you need to communicate with people who matter for your business growth. You need to build important relationships so that people know you and what you offer.


Networking Group

You need to be a member of a professional networking group such as LinkedIn. These groups help you to connect with industry experts as you become a more active member of the group. LinkedIn also helps you in viewing people’s history as you improve your knowledge about the industry. Being an active member of the group helps in opening many opportunities for you.


Reach out to Industry Professionals

You need to reach out to industry professionals directly. It is very important to nurture and maintain strategic relationships with professionals. After you attend a conference or after doing online research, it is very important you follow these professionals via social media channels on where they are found. Networking, both online and offline, can be very important as it helps you to accumulate important contacts and meaningful relationships. The key to maintaining important relationships is keeping in touch with them constantly.


Host Events

You can decide to host a party by inviting the most important people who can help you achieve your goals fast. You can further broaden your network by asking your friends to invite others in their circles. If you are well organized, you can leverage your contacts and list as many people as possible to your network. The hospitality industry places a key value on creating experiences and relationships with customers and others.

Hotel Management Tips for New Managers

Hotel ManagementA lot of effort goes into making a hotel successful. Much of this responsibility falls in the hands of a hotel manager. Regardless of the size or location of a hotel, the hotel manager needs to work closely and in cohesion with other team members to ensure the job is well done. If you are managing a hotel, you will be looking for new ways and ideas to improve service delivery and ensure that you have happy clients.

There are vital hotel management tips that can help you achieve this goal. Here are some tricks and tips to help you in better management of the hotel, and improve on service delivery.



As a hotel manager, you need to be a motivator for your hotel staff. Motivation helps your members to accomplish different tasks and goals with ease and happiness. The best hotel managers have the ability to recruit top staff for different positions. They continue to motivate them by listening to their concerns, evaluating their performance and reward them when they perform exceedingly. You need to be a manager who leads by example. Be willing to do what needs to be done to achieve the best results.



As a hotel manager, you need to be confident as well as making informed decisions. It is very important you be able to make quick decisions at every moment. When you lack confidence or express doubt in front of your staff will lower their morale and trust, and may lead to a decrease in their performance. This decline will also be noticed in the guest experience.


Focus on Big Picture

You need to always focus on the big picture. It is very easy to get lost in the tough day to day tasks of running a hotel. It is very important for managers to stay informed of the daily tasks required in running a hotel. It is also the role of managers to put the focus on the big picture and let staff undertake the minimal running of smaller hotel tasks. You need to create short-term goals for your team members that lead to long-term results.


Industry trends

You need to stay informed of industry trends and news. A good hotel manager needs to create time in their daily routine to look at the news making headlines on the leading hotel services. If you know what is happening on matters current news, you will be better placed to offer superior customer services that will have a long-term impact on the long-term success of a hotel.